COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . Javier was one of the best. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. Gonzalo and Julio were awesome! Package deal Contact accommodation for availability. We had the very best time at this resort. It might be a good idea to research some of . The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Taxes and fees that are shown are estimates only. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. There are so many wonderful choices for any food or drink. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. 24,051 reviews. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. However, guests are not required to wear a mask anywhere, but there is space available everywhere. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. We tend to have pretty high standards and they were all exceeded. Customer service can not be matched or outdone. Plus, makeup and hairstyling for the bride. more. Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. The staff at ERC are nothing short of amazing. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. He leads the daytime activities. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! It is not necessary. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. The Riviera Cancun resort is definitely on the more premium side for resorts in Cancun, but when you consider the quality of service, food, and the overall feeling of luxury that you get when you stay at this resort, it is well worth the premium. See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. However, guests are not required to wear a mask anywhere, but there is space available everywhere. From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. It is just a slight reduction that you wouldn't notice if you haven't been there before. If everybody just left them in the water when not in use, there would be more than enough available. We talk about changes to the resort, our experience. We had issues getting an appointment when we visited. The airport/airlines recommend an App like VERIFLY to upload your results. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Whats included in the all-inclusive package. Before you go, Id recommend downloading the Excellence app. You can ask to extend this and when we stayed the staff was happy to facilitate a later check out as our flight was in the evening. However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Overall the food selection was wide and of good quality. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Its a very smooth process. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. Other than requiring masks the Cancun airport was operating like it always has. We look forward to welcoming you back in a heartbeat. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. There are a few drawbacks to this beach. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. Excellence Riviera Cancun. The food was up there with some of the most authentic Indian eats we have had outside of India. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. Its authentic Mexico and well worth a visit. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. The facilities available at the Excellence are really at an elevated level. We recommend going around an hour before the tour commences to get on the tour. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. Excellence Riviera Cancun sits close to the charming beach town of Puerto Morelos and just 15 minutes south of Cancun International Airport. Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. They even take the time for issues like crunchy bacon vs chewy if you have a preference. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. Book your next, safe vacation: Excellence Riviera Cancun - Adults Only - All Inclusive. For us, at InspoVacay the drinks offering is a very important aspect of an all-inclusive. Excellence Club benefits: Its between the areas of Playa Del Carmen and Cancun town. - Dinner: Food and service is great everywhere like always. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. I'm going 12/26/08-01/01/2009. We were able to get a covid test at the resort to return to the US. The entire staff at the resort wore masks the entire time. Just remember to speak a little louder and clearer than usual and that overcomes the issue. We look forward to welcoming you back soon to your home away from home. Yes, parking is available for guest and it is complimentary. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. SPORTS & ACTIVITIES We were lucky to get one for the end of the week. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club 15 minutes from the airport. Package deal Contact accommodation for availability. COVID Safety: We are vaccinated, so felt safe traveling. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We estimate they took away about 25% of the pool chairs and restaurant seats. Arrl nem is beszlve, hogy az ti cl jnius . I'm looking for some suggestions of places to play, and the. The focus is on keeping you safe. Six meandering pools wind through their grounds. They were waiting with a very comfortable luxury SUV for us outside the airport. He remembered our names. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. They absolutely did their best to clean it each and everyday. Daytime Activities Tripadvisor performs checks on reviews. The standard and variety of food on offer was really top quality. Taxis in hotel zone are safe The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. Our driver wore a mask and we did too in the enclosed space. Review tags are currently only available for English language reviews. The service, the food, and the atmosphere around the resort were top quality. Prices are the average nightly price provided by our partners and may not include all taxes and fees. This wine tastes bad. We booked an excellence club 2 story room both times, excellence club is the adult only building. Excellence Riviera Cancun 24,078 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Does the Excellence Riviera Cancun offer a shuttle service from the Airport. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your honeymoon destination and for taking the time to share this review with the TripAdvisor community. Prepare by getting your name on the books and grabbing a drink, or two. Every day, fresh fruit in our room, small snacks at night. Answer 1 of 3: I'm a 38yr old female going on vaca by myself. The club lounge is basically a private bar/restaurant area that is open all throughout the day. Customer service can not be matched or outdone. The bar service on the beach was on point and our drinks never reached the bottoms. Until this trip our phones spent most of the time in the room safe. The quality of the entertainment was quite good albeit that this element of all-inclusive isnt really our vibe. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. Please see our partners for more details. The swim up suites are perfect. I'm looking for some suggestions of places to play, and the. Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Also, the liquor choices are really bad. We also noticed that there was a large volume of staff working throughout the resort. It is just a slight reduction that you wouldn't notice if you haven't been there before. Dreams resorts All your questions answered! If youre not too fussed about the price of the treatments. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. They made our stay so much more special. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. While this is a nice reprieve, the numbers remain concerning. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. The only downside which was no fault of the resort was the seaweed. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Spice was the best meal we had there. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. The food offering is lighter compared to a full sit-down meal, but it is a great place to grab a quick lunch or breakfast. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Toggle The Excellence Collection. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. There is a lot to be seen in this area of the world. and an insulated thermos to keep drinks cold. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. It has lovely sea views and is located in a small corner of the resort. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. Something new, they now take your picture at check-in, probably for security reasons. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The oldest country in the Americas. There is a golf course located right next to the resort. He got people to join activities they wouldnt have. Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. The volume of activities on offer really takes this resort into the upper echelons of all-inclusive resorts in regards to keeping you entertained. The resort was impeccably clean. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. Please see our partners for more details. The front desk already had our test scheduled based on our departure time when we checked in. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. On top of everything, the entertainment team was superb. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. Secrets resorts All your questions answered! 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya.